Frequently Asked Questions
How can I create an account with Frances Valentine?+-
New accounts can be created during the checkout process or by clicking "Sign In" or click here
What are the benefits of having an account?+-
I forgot my password+-
Placing An Order
What are my payment options?+-
We accept the following forms of payment on francesvalentine.com:
Will I be charged Sales Tax?+-
Shopping Bag & Item Availability+-
Discounts and promotions+-
Are there exclusions on discounts and promotions?+-
Do you offer gift wrap?+-
What is FVIP REWARDS?+-
FVIP Rewards is our loyalty program that gives our customers the opportunity to earn points toward purchases and receive discounts toward future purchases as well as gain early access to exclusive sales, events and more! As an FVIP Rewards member you can also earn points for engaging with our brand on social media, celebrating a birthday, writing a review and more.
Can I use all my points at once?+-
Yes, you can use your points on one purchase. Once you are signed into your account you can use the slider in checkout to apply as many points as you would like to your purchase. You are not required to use them all at once if you do not want to.
Will my previous purchases count toward my reward status?+-
Yes, your past purchases (prior to January 2020) will put you into the tier that applies to your level of spending. Purchases prior to January 2020 will not earn points. You can start earning points on purchases January 2020. Just be sure to checkout with your account email and login, not as a guest.
Can I earn points on my in-store purchases?+-
Yes, just be sure to use your email address associated with your online account. If you do not have one you can create one with the store manager.
Can I transfer or merge points between two accounts?+-
No, you cannot transfer or merge points in two accounts. It is best to use the same email and password for all orders in order to take full advantage of the program.
Do points expire?+-
No, points do not expire. You can redeem them at any time!
How can I contact you regarding an issue with my order?+-
Who do I contact for information on wholesale?+-
How do I contact your press/PR department?+-
When am I charged for a preorder item?+-
In order to reserve the item for you we charge your payment method when you place the order. We will ship according to the shipping dates noted on the item.
What are my shipping options?+-
We offer the following shipping methods here at Frances Valentine:
Shipping Rules & Restrictions+-
Where do orders ship from?+-
When will my order ship?+-
Orders placed before 12 pm EST Mon-Fri will ship out the same day from our warehouse in Secaucus, NJ. Orders placed after 12 pm EST will ship the next business day. Orders placed over the weekend will ship the following Monday.
What is your return policy?+-
What are your return policy restrictions?+-
What is your returns process?+-
Begin your return here.
How do I exchange an item?+-
To initiate an exchange, please follow the instructions while starting a return in our return center here.
Upon initiating a return, if your order is eligible, you may select an instant credit voucher amounting to your order total which you may use to purchase the item you wish to exchange for. There are no additional shipping charges when exchanging an item.
International Orders are not eligible for return or exchange.
Do you offer an extended return policy during the Covid-19 crisis?+-
Yes, we offer a 30 day return policy from the date of receiving your order. Please reach out to our customer service email or number with any specific questions.
Product Care and Warranty
What is your warranty policy?+-
Frances Valentine offers a one-year warranty for any manufacturing defects within this time frame. Please contact us at firstname.lastname@example.org and include:
Exclusions from Sale
What are the Exclusions from promo code discounts??+-
Items marked FINAL SALE cannot be returned or exchanged. Offer not combinable with other promotions or 10% off new customer promo codes. Exclusions (not eligible for discount) - apparel, knitwear, select jewelry, and 3rd party vendors. No price adjustments on previous purchases.
Are Sample Sale items Final Sale?+-
Yes, all items marked SAMPLE SALE are Final Sale and cannot be returned or exchanged.
Are items sample quality?+-
Some items may be sample quality and have slight imperfections. This has been noted on items falling under this category.