Frequently Asked Questions
Holiday Shipping & Returns
What are Holiday shipping cutoff dates?+-
Our best advice this year is to order early!
For Delivery by Christmas:
Fedex Ground Shipping - Order by 12/14 Noon EST
Fedex 2-day Shipping - Order by 12/18 Noon EST
Fedex Overnight - Order by 12/21 Noon EST
Do you have an extended holiday return policy?+-
We will allow all orders placed on 11/10 through 12/25 to be returned or exchanged by 1/31/21. This is an extended policy to our usual 30 days. Please reach out to email@example.com if you have any questions!
Are gifts easy to exchange/return?+-
Yes! It is easy to return or exchange a gift! Use this link or contact firstname.lastname@example.org with any issues!
What are my shipping options?+-
We offer the following shipping methods here at Frances Valentine:
Shipping Rules & Restrictions+-
Where do orders ship from?+-
When will my order ship?+-
Orders placed before 12 pm EST Mon-Fri will ship out the same day from our warehouse in Secaucus, NJ. Orders placed after 12 pm EST will ship the next business day. Orders placed over the weekend will ship the following Monday.
Holiday Shipping Dates+-
Shop early to ensure delivery by Christmas. Our Ground Shipping Cutoff is December 14 by noon EST. Items purchased for holiday gifts from 11/10/20-12/31/20 are allowed an extended returns policy and are able to be returned by 1/30/21.
How can I create an account with Frances Valentine?+-
New accounts can be created during the checkout process or by clicking "Sign In" or click here
What are the benefits of having an account?+-
I forgot my password+-
Placing An Order
What are my payment options?+-
We accept the following forms of payment on francesvalentine.com:
Will I be charged Sales Tax?+-
Shopping Bag & Item Availability+-
Discounts and promotions+-
Are there exclusions on discounts and promotions?+-
Do you offer gift wrap?+-
What is FVIP REWARDS?+-
FVIP Rewards is our loyalty program that gives our customers the opportunity to earn points toward purchases and receive discounts toward future purchases as well as gain early access to exclusive sales, events and more! As an FVIP Rewards member you can also earn points for engaging with our brand on social media, celebrating a birthday, writing a review and more.
Can I use all my points at once?+-
Yes, you can use your points on one purchase online. Once you are signed into your account you can use the slider in checkout to apply as many points as you would like to your purchase. You are not required to use them all at once if you do not want to. Please note promo codes and points cannot be used at the same time.
Will my previous purchases count toward my reward status?+-
Yes, your past purchases (prior to January 2020) will put you into the tier that applies to your level of spending. Purchases prior to January 2020 will not earn points. You can start earning points on purchases January 2020. Just be sure to checkout with your account email and login, not as a guest.
Can I earn points on my in-store purchases?+-
Yes, just be sure to use your email address associated with your online account. If you do not have one you can create one with the store manager.
Can I transfer or merge points between two accounts?+-
No, you cannot transfer or merge points in two accounts. It is best to use the same email and password for all orders in order to take full advantage of the program.
Do points expire?+-
No, points do not expire. You can redeem them at any time!
How can I contact you regarding an issue with my order?+-
Who do I contact for information on wholesale?+-
How do I contact your press/PR department?+-
When am I charged for a preorder item?+-
In order to reserve the item for you we charge your payment method when you place the order. We will ship according to the shipping dates noted on the item.
What is your return policy?+-
What are your return policy restrictions?+-
What is your returns process?+-
Begin your return here.
How do I exchange an item?+-
To initiate an exchange, please follow the instructions while starting a return in our return center here.
Upon initiating a return, if your order is eligible, you may select an instant credit voucher amounting to your order total which you may use to purchase the item you wish to exchange for. There are no additional shipping charges when exchanging an item.
International Orders are not eligible for return or exchange.
Will I receive a full refund if I receive an Instant Credit Voucher?+-
Yes! If you do not want to use your instant credit voucher you do not have to. We will refund your purchase to the original form of payment once the returned items are received and processed. If you want to use the instant credit voucher to purchase new items immediately you can do so! We will ship your order prior to receiving your returned items.
Product Care and Warranty
What is your warranty policy?+-
Frances Valentine offers a one-year warranty for any manufacturing defects within this time frame. Please contact us at email@example.com and include:
Exclusions from Sale
What are the Exclusions from promo code discounts?+-
Items marked FINAL SALE cannot be returned or exchanged. Offer not combinable with other promotions or 10% off new customer promo codes. Certain items may be excluded from sales. Only one promo code can be used at a time. FVIP Rewards Points cannot be used with Promo Codes.