Frequently Asked Questions
What are my shipping options?+-
We offer the following shipping methods here at Frances Valentine:
Shipping Rules & Restrictions+-
Where do orders ship from?+-
When will my order ship?+-
Orders placed after 12 pm EST will begin to process the next business day. Orders placed over the weekend will ship the following Monday.
Can I change my shipping method once my order is placed?+-
No changes can be made to the shipping method after your order has been placed placed.
What is your return policy?+-
What are your return policy restrictions?+-
What is your returns process?+-
Begin your return here.
Can I exchange an item?+-
Yes, we do offer exchanges. You may begin your exchange, here. Please note Final Sale items are not eligible for exchange.
International Orders are not eligible for return or exchange.
How can I create an account with Frances Valentine?+-
New accounts can be created during the checkout process or by clicking "Sign In" or click here
What are the benefits of having an account?+-
I forgot my password+-
Placing An Order
What are my payment options?+-
We accept the following forms of payment on francesvalentine.com:
Will I be charged Sales Tax?+-
Shopping Bag & Item Availability+-
Discounts and promotions+-
Are there exclusions on discounts and promotions?+-
Do you offer gift wrap?+-
What is FVIP REWARDS?+-
FVIP Rewards is our loyalty program that gives our customers the opportunity to earn points toward purchases and receive discounts toward future purchases as well as gain early access to exclusive sales, events and more! As an FVIP Rewards member you can also earn points for engaging with our brand on social media, celebrating a birthday, writing a review and more.
Can I use all my points at once?+-
Yes, you can use your points on one purchase online. Once you are signed into your account you can use the slider in checkout to apply as many points as you would like to your purchase. You are not required to use them all at once if you do not want to. Please note promo codes and points cannot be used at the same time.
Will my previous purchases count toward my reward status?+-
Yes, your past purchases (prior to January 2020) will put you into the tier that applies to your level of spending. Purchases prior to January 2020 will not earn points. You can start earning points on purchases January 2020. Just be sure to checkout with your account email and login, not as a guest.
Can I earn points on my in-store purchases?+-
Yes, just be sure to use your email address associated with your online account. If you do not have one you can create one with the store manager.
Can I transfer or merge points between two accounts?+-
No, you cannot transfer or merge points in two accounts. It is best to use the same email and password for all orders in order to take full advantage of the program.
When will I receive my points? Do points expire?+-
Points are added to your account once your entire order has shipped and is marked as fulfilled.
Your reward points do not expire and you can redeem them at any time!
How can I contact you regarding an issue with my order?+-
Who do I contact for information on wholesale?+-
How do I contact your press/PR department?+-
When am I charged for a preorder item?+-
In order to reserve the item for you we charge your payment method when you place the order. We will ship according to the shipping dates noted on the item.
Product Care and Warranty
What is your warranty policy?+-
Frances Valentine offers a one-year warranty for any manufacturing defects within this time frame. Please contact us at firstname.lastname@example.org and include:
Promo Code Exclusions
What are the Exclusions from promo code discounts?+-
Items marked FINAL SALE cannot be returned or exchanged. Offer not combinable with other promotions or 15% off new customer promo codes. Certain items may be excluded from sales. Only one promo code can be used at a time. FVIP Rewards Points cannot be used with Promo Codes.
Can I apply a promo code to a sample sale item?+-
All items included in a sample sale are final sale items and are not eligible for first order discounts or any other promo codes.
Are sample sale items sample quality?+-
Items included in the sample sale may have slight imperfections or defects. These items will be marked as so on the product page.
Can I return or exchange sample sale items?+-
All sample sale items are final sale and cannot be returned or exchanged.
Can I use a promo code on sample sale items?+-
All sample sale items are excluded from first order discounts and promo codes.