Customer Care

Forgot Your Password?

If you have forgotten your password, click here, you will be prompted to supply the email address associated with your account, where you will be prompted to reset your password.

To reset your password, click here.

To view our security and privacy policies, click here.

Create An Account

To personalize and streamline your shopping experience at, we encourage you to set up an account and to customize your preferences, where you’ll experience these benefits:

– Faster Checkout: Securely save your addresses and billing information for a super-fast checkout (think the express lane at Wholefoods!)

– Order History: Receive important information regarding your purchase, and track your order up to the moment it arrives. You may also view or print the details of all your past orders.

– News and Exclusive Offers: Sign up to receive email updates on new product announcements, gift ideas, special promotions, private sales, and more!

Create Your Account

Opening an account at is easy. Simply click “ACCOUNT” at the top of every page or create an account during the checkout process. When creating an account, we ask you for just a few pieces of information:

– Your first and last name

– Your email address, which will serve as your user name

– Your password that only you have access to; the password can be 7 – 20 characters long and include at least 1 letter and 1 number

Once you have set up your account, it is easy to change your account details or to add additional preferences (addresses, payment methods, etc.) at any time. Simply click “ACCOUNT” at the top of every web page on If you already signed in, click the welcome message in our header and follow the link to “my account”.

Click here to view our privacy policy and terms of use.

Have a question?

Find the answers within our easy to peruse directory, or give us a ring. If for some reason we miss you, we'll get back to you as soon as we possibly can!

customer care

Monday - Friday 10am - 6pm ET
1 800 TRULY FV

Contact us