Customer Care

Item Availability

The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved and the shipping address is verified.

Pre-ordered items are not yet in stock, but available for advanced order on A pre-ordered item is shipped directly to your chosen shipping address once it’s in stock. As with all purchases on, the amount of the order/shipment will be pre-authorized and therefore not charged until it is shipped to you. Often we are reliant upon our suppliers in Italy and Spain for the integrity of expectant dates and other information as to when we would be able to ship a pre-ordered item to you. It is with our assurance that as soon as an item is received in our warehouse it will ship as priority to all pre-ordered customers within 1 – 2 business days. After your order leaves our warehouse, delivery times vary according to the shipping method you had previously selected during checkout and the location of your shipping address. Should you have further inquiries regarding the processing of specific pre-ordered items please do not hesitate to contact us.

Shipping Rules and Restrictions

Frances Valentine ships to the contiguous 48 states, the District of Columbia, Alaska, Hawaii, and Puerto Rico. We ship via FedEx, shipping methods, which are offered during checkout and may vary based upon the shipping address provided.

  • Orders are shipped on business days only (Monday – Friday, excluding federal holidays within the United States). 
  • FedEx Home Delivery occurs in 2-6 business days after processing
  • FedEx Expedited 2-DAY delivery occurs in 2 business days for orders placed by 1PM ET
  • FedEx Next Day delivery occurs in 1 business day for orders placed by 1PM ET
  • Orders shipping to Alaska, Hawaii or Puerto Rico are only available for Standard Shipping and arrive within the time frame sited within the Shipping Method and Costs table in line below. Expedited shipping is not available.
  • We are unable to ship orders at the present time to PO Box address(es).
  • Items ordered together may not arrive in the same box. Most packages will be shipped by FedEx, and final delivery will be made by your local mail carrier who will be in direct contact with you regarding delivery status(es). 


Holiday Shipping Cut Off Dates

  • December 14 – Deadline for FedEx Ground shipments
  • December 20 – Deadline for FedEx 2-Day
  • December 21 – Deadline for FedEx Overnight

*Please note our warehouse is experiencing minor delays in shipment after Black Friday and Cyber Week promotional periods

International Shipping

Frances Valentine has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the “International Checkout” option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at


International shipping is currently available WORLDWIDE from Frances Valentine. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.


To check the status of your order or track your package, please login to your International Checkout account at:


All inquiries regarding your international order should be directed to International Checkout at:


Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Q: Do you ship to my country?

A: Yes, we’ve partnered International Checkout, to place an order, simply add the items you wish to purchase into our Shopping Cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You will then be able to select your billing and shipping country.

Q: How long does it take for orders to get to my country?

A: International Checkout provides two shipping options:

  • Standard Shipping: delivery in approximately 8 – 20 business days
  • Priority Shipping: delivery in approximately 4 – 10 business days

Please note that transit times are estimated and do not include any delays caused by customs.

Q: What payment methods do you accept?

A: International Checkout is offers a secure payment portal for Visa Card, MasterCard, Discover Card, American Express, JCB Card, Diner’s Club Card, PayPal and Bank Transfer. Visa Card, MasterCard, and JCB Card payments will be processed in your local currency.

Q: How much does it cost to ship to my country?

A: To determine the cost of shipping and handling to your destination, please follow these steps. No personal or payment information will be required and you will not be obligated to place an order.

  • Select and add all of the items you wish to purchase to the shopping cart and select the “International Checkout” button.
  • Select your payment method (the payment method you choose will not affect the cost of shipping and handling).
  • Select your billing and shipping country.
  • Select your shipping method (Standard or Priority) and whether you would like to prepay duties and taxes.
  • You will see an all inclusive price for all of the costs associated with your order, including delivery.

Q: Do you accept returns or exchanges for international orders?

A: There are no returns or exchanges accepted for international orders


Shipping Methods and Costs 

Frances Valentine is pleased to offer free standard shipping to arrive within 5 business days for most in-stock merchandise, unless otherwise indicated. Each shipping method has its own restrictions and charges that will be applied to your order. Please note, some items may offer only one shipping method. As you update the shipping method section, your order total will adjust accordingly.

*shipping rates are as follows:

Destination Standard
Next Day
2 – 6 Business days 2 Business days 1 Business day or less
United States
FREE $20 $30
Alaska $60
(within 4 business days)
Hawaii $77 (within 6 business days)
Puerto Rico $51 (within 5 business days)

Shipping to the Non-Contiguous United States

For deliveries to Alaska Hawaii, and Puerto Rico, unfortunately these are not available for expedited delivery; the flat rate shipping to these locations are detailed within our shipping methods and costs table illustrated above.

Tracking Your Order

Tracking numbers are assigned to packages upon shipping from our warehouse. You can find these tracking numbers in your shipment confirmation email as well as, in your order history on It may take up to 48 hours before the package is checked into FedEx’s tracking system. While your package has already shipped from our warehouse and is on its way to you, FedEx may not be able to provide information about your package for 48 hours.

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customer care

Monday - Friday 10am - 6pm ET
1 800 TRULY FV

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