Customer Care
Payment

Payment Options

We accept the following forms of payment on francesvalentine.com: Credit Cards issues in the United States:

– Visa

– Mastercard

– American Express

– Discover

– Paypal

We do not accept the following forms of payment on francesvalentine.com:

– Cash

– Personal checks

– Traveler’s Cheques

– C.O.D.

– Layaway Plan

Credit Card Authorization

Only one credit card may be used per transaction. Your credit card will not be charged until the items in your order are shipped. In some cases, because not all items may ship together, you may see more than one charge on your credit card.

When attempting to place an order on francesvalentine.com, a temporary authorization may be placed on your credit card. Please be assured, this is not an actual charge and this authorization hold will be removed within 48 hours of your items being shipped. It is up to your credit card issuing bank as to when the authorization hold drops off.

For your security, your billing name, address, and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

PayPal

PayPal is an alternate method for purchasing your order on francesvalentine.com. It enables any individual with an email address to securely send payments online with a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank account numbers are never seen by us, plus you’re 100% protected against unauthorized payments sent from your account.

PayPal customer service representatives are available to assist you at 1.888.221.1161

Sales Tax

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. Sales tax will be added to orders shipping to the following states: New York and New Jersey. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

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Find the answers within our easy to peruse directory, or give us a ring. If for some reason we miss you, we'll get back to you as soon as we possibly can!

customer care

help@francesvalentine.com

Monday - Friday 10am - 6pm ET
1 800 TRULY FV

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